Our COVID-19 Preparedness Plan

Ensuring resident and associate health is our highest priority.

We’re monitoring the status of COVID-19 daily and are following guidelines from the CDC, WHO and state and local departments of health to take steps to prevent the spread of any virus in all Northbridge communities. As always, we will update you with any changes to life at the community. If you have any questions, please reach out to your executive director by calling the community directly.

Thank you for your attention and support. As always, our commitment is to the safety of all our residents and associates.

For questions or media inquiries: jhastings@northbridgecos.com.

Update as of March 31, 2020

  • Effective March 31, 2020: out of an abundance of caution and for the protection of our residents and associates, all Northbridge Communities are proactively advising that all residents limit outside physician and medical visits to only essential visits. Further, we are advising residents to eliminate all other activities/trips outside of the community and postpone all non-essential physician and medical visits. We suggest residents and families reach out to their health care providers for telehealth opportunities. We are happy to help with arranging technology to accomplish telehealth appointments. Please be advised, that should residents require an essential physician or medical visit outside of the community or should they leave the community for any reason they will be required, upon return, to self-quarantine in their apartments and or cottages for a period of 14 days.
  • In accordance with the CDC and local and state departments of health we are adjusting our screening protocols for essential personnel entering Northbridge Communities. Effective immediately, individuals having travelled to either Connecticut, New York or New Jersey within the last 14 days will be denied access to the community.

Our current community preparedness plan is still successfully in place, please read below updates for previous changes.

Update as of March 19, 2020

Communal dining in all Northbridge main dining rooms for independent living and assisted living residents has been suspended. We will be arranging delivery of all meals to the resident's apartment. In our Avita memory care programs, being the unique environments they are, we continue to be focused on social distancing and frequent hand hygiene practices during meal times and at all times.

These modifications are not an indication that residents are required to remain in their apartments. We are continuing to facilitate engaging programming while practicing safe social distancing and in small groups of 6 or less.

Update as of March 16, 2020

  • Effective March 16, 2020: out of an abundance of caution and for the protection of our residents and associates, all Northbridge Communities have made the proactive decision to no longer admit new residents to our communities. This decision is in effect until further notice as we closely follow developments from the CDC, the WHO and state and local departments of health. 
  • No visitors are permitted in any Northbridge Community, except for emergency situations. Emergency exceptions must be expressly approved by the community executive director. Anyone entering the community under these circumstances must pass all screening protocols and will be denied access if they do not pass the screening.
  • Health care providers, including home health, therapy services, private duty, nursing services, physicians, physical therapy, and hospice staff will be granted access to the community once they have completed and passed our entry screening protocols.
  • For residents returning to the community following a hospital or rehab stay, we request they present a note from their physician stating they are free from communicable disease. Upon returning and as a precaution, residents will be screened and asked to sanitize their hands.
  • We are taking the added step of actively screening and monitoring the health of all associates prior to the start of each shift. Each associate must pass all screening protocols and will be denied access if they do not pass screening.
  • We are actively practicing social distancing in our communities which is defined as maintaining distances, approximately 6 feet, from others when possible.

Our current community preparedness plan is still successfully in place, please read below updates for previous changes.

Update as of March 12, 2020

All Northbridge communities have made the proactive decision to no longer be open to visits or tours except for emergency situations.

  • We are no longer conducting group gatherings and events within the community as well as transportation to activities and large group events outside the community, with the exception of transportation to medical appointments.
  • For residents returning to the community following a hospital or rehab stay we request they present a note from their physician stating they are infection-free and do not pose a risk to others.
  • For new residents requesting admission to the community, we request they present a note from their physician stating they are infection-free and do not pose a risk to others.
  • We are taking the added step of actively screening and monitoring the health of all associates prior to the start of each shift.
  • We’ve established one point of entry in each community to ensure screening protocols are met.
  • All Northbridge Communities will have enhanced opportunities available, and facilitated by associates if needed, for our residents to stay in close contact with the family through FaceTime and other similar Video Communication technologies.

Our current community preparedness plan is still successfully in place, please read below updates for previous changes.

Update as of March 5, 2020

As we are sure you are aware, it is hard to turn on the news and not see a story about COVID-19, the viral disease also known as the “Novel Coronavirus.” Even though the
Novel Coronavirus is now top of mind, we want you to be aware that we have a robust preparedness plan that is appropriate for all viruses like this, including things like the influenza and Norovirus. Just like any virus or infection, we follow guidelines from the CDC and state and local departments of health. Here are some steps we take to prevent the spread of any virus in all Northbridge communities:

  • We focus on keeping our common areas as clean and sanitized as possible to prevent the spread of germs.
  • Our Culinary teams follow ServSafe guidelines and NSF-approved dishwasher techniques.
  • All associates are trained in techniques to prevent the spread of germs specific to their individual roles in serving residents in our communities. Additionally, we
    ask associates who are sick to stay at home until they are no longer contagious.
  • We ask that residents who are sick please stay in their apartments or go to the hospital for further medical evaluations.
  • Our resident care teams are very tuned into the health and wellness of every resident. At the earliest signs of people experiencing a similar illness and symptoms, we take steps to enact extra infection control procedures, including limiting non-essential activities in the community and notifying families and visitors.
In addition to these everyday steps, we have made precautionary operational adjustments in response to the current Flu and COVID-19 situation:
  • We have increased the frequency of the sanitation of common areas.
  • We are adding more touch-less hand sanitizer stations in our communities.
  • The touchscreen Accushield visitor management system now prompts visitors:
    • We need you to be cautious when coming to visit. We are trying to limit exposing our residents to illness, including Flu and Coronavirus. Are you or someone in your immediate family experiencing cough, sore throat or fever? Yes/No. A Yes response will require approval from community staff.
    • We have ordered and received extra personal protective equipment supplies, such as masks, gloves, and hand sanitizer, to have on hand.

You can help us in preventing the spread of viruses. We ask that you avoid visiting the community if you feel sick or have other symptoms of an illness. Additionally, we request visitors who have traveled outside of the United States within the past 30 days to not have direct contact with residents.

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